How to Build a Strong Cannabis Dispensary Team
Building Your Cannabis Business Executive Team
Opening a dispensary can be a big project, with a lot of steps along the way. But one of the first and most crucial steps in putting together a successful dispensary plan is building a strong executive team. These foundational decisions about who will join your team can affect every other aspect of your business, from applying for a license, to day-to-day transactions with customers. Making sure you have a strong, cohesive team of experts will set you up for success and ensure that your dispensary gets off on the right foot.
Not sure where to get started? Here are our top tips for building your executive team:
Cover Needed Team Roles
While building your team, it’s important to start by considering the important roles that need to be filled to create a successful dispensary.
Your executive team should include a CEO or someone who is heading up the vision of the project, as well as a strong financial partner who has the funds to make your business dreams a reality. You will also need someone with the experience and skills to keep the books, and make sure your financial plans for the future stay on track.
Having a director of retail operations is also must for any dispensary. This person will run the sales side of things, which is key for the dispensary model.
Another important role is the compliance officer. There is a lot of red tape, and tricky regulations to navigate when opening a dispensary. Having someone focused entirely on keeping your dispensary compliant will help avoid a lot of risks and headaches for your business.
Because dispensaries tend to employ a lot of staff, having an HR director can also help. You will need to stay compliant with employment law, and manage things like health insurance and employee complaints. An HR director can focus entirely on these tasks.
Another important role is the Director of Security. This person will create a security plan for your dispensary, and ensure the safety of your staff, customers and product.
Finally, some states actually require a doctor or pharmacist be on the team. This isn’t always the case, but even when it isn’t – this expertise can be a big help on any team.
Filling all these roles is important, but this can be done in so many ways. Sometimes one person takes on a multiple roles, or some roles might be filled by consultants or temporary hires. What’s key is that someone is responsible for each of these areas. So start a list of the roles you need filled and look for the best people to fill them.
Fill Your Team with Experts
As you begin to find candidates for your team, consider their level of expertise. To set yourself up for success, look for experts in whatever role you are filling. Sometimes these experts come from the cannabis space, and have a lot of direct experience working with this plant and industry. In other cases, your experts might come from other fields but have expertise in a particular role (such as sales, HR, real estate, or book-keeping). What’s important is that they have a strong skill set for the kind of work they will be doing in your company.
Check Track Records
It’s also a good idea to check a candidate’s track records. Have they had a lot of success doing the kind of work they will be doing for you? In many states, applications are judged based on merit. This means they are more likely to give out licenses to those with a strong proven track record for success in cannabis, making money and paying the bills on time. If you put together a strong team with members who have a history of success in the type of work your company will be engaged in, you may have a better chance at having your dispensary license application approved – and you’ll also be set up for a successful business.
On the other side of things, you might want to do some background checks on the people you’ll be teaming up with. Criminal records never look great on a license application.
Include Locals in Your Cannabis Dispensary
While expertise is key, location can make a big difference as well. If you are opening a dispensary in an area that you don’t live, teaming up with some locals is a great idea. Most local governments aren’t friendly to the idea of people coming in from outside to create cannabis businesses, and make money off their citizens without creating any jobs. If you’re team is coming in to a new location, having some locals on the executive team can help to build a local presence and show regulators that you are interested in bringing jobs to the local community.
Consider Culture Fit
It’s also incredibly important to consider the culture fit between members of your team. Even if you put together a team full of brilliant experts – if they can’t get along, your business may be doomed to fail. Many businesses fall apart because of conflict on the executive team. So make sure that your team makes sense as a cohesive unit before you launch into a business together.
Use Cannabis Consultants to Fill in Gaps
While an ideal dispensary plan might include all the roles listed above, it’s not always possible or necessary to have each of these roles filled by a full-time employee. A more pared down executive team can sometimes make more sense, as it can be more affordable and agile. The smaller your operation, the more likely it is that a smaller executive team makes sense for you.
If you find that you can’t fill all the roles listed with a full time staff – don’t worry. There are so many options for services and consultants who can fill in the gaps. From HR services, to lawyers, to CPA’s, there are a lot of experts who can be hired to do specific work so your staff doesn’t have to. If cannabis specific expertise is what you need, you can also find cannabis specific consultants who can guide you through the complicated details of this highly regulated, high-reward industry.
At Higher Yield Cannabis Consulting, we’ve helped many executive teams fill in the gaps in their cannabis expertise, and successfully launch into the cannabis space. We’d be happy to help fill the gaps in your team as well – or help you find team members that are a perfect fit.